Returns & Exchanges
At Hairbrella, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a 30-day window for returns and exchanges on all items in their original, unused condition.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Print Your Label
Once your request is approved, download and print the prepaid shipping label provided via email to ensure your return is tracked correctly.
Package Your Items
Securely pack your Hairbrella products in their original packaging, ensuring all tags are attached and the product is clean and unworn.
Drop Off and Refund
Drop off your package at any authorized carrier location; your refund or exchange will be processed within 5-7 business days of receipt at our warehouse.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing